Refund policy

Returns & Refunds

We want you to feel confident shopping with My Rosee Timez. If you need to request a return or report an issue, please email contactme@myroseetimez.com with your order number.

30-Day Returns

You may request a return within 30 days of receiving your order. Products must be unopened, unused, with any original seals intact, and in their original packaging. A receipt or proof of purchase is required.

Please contact us for approval and return instructions before sending anything back.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law. We do not charge a restocking fee.

For international returns, please contact us first for shipping and customs instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order upon arrival. If a product arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the issue.

We will arrange an appropriate replacement or refund and cover any necessary return shipping. Please wait for our instructions before returning the product.

Opened or Used Products

Opened or used products are generally not eligible for change-of-mind returns. If you have a concern about a product, please contact us so we can review your situation individually.

This does not affect your rights regarding damaged, defective, or incorrectly described products.

Exchanges

For an unopened, unused product you wish to exchange, please contact us to arrange a return. You may then place a separate order for your preferred product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

European Union Orders

For orders delivered to the European Union, you generally have the right to cancel your purchase within 14 days of delivery without giving a reason. Our voluntary 30-day return policy remains available for products meeting its conditions.

Where legally applicable, sealed products that are unsuitable for return for health or hygiene reasons may be excluded from the right of withdrawal once unsealed.

Your Consumer Rights

Nothing in this policy limits your mandatory rights under applicable consumer law. Where those rights differ from this policy, the applicable legal requirements will prevail.